1st Level Support Agent 14/4/2022

New Full Time

We are looking for a 1st Level Support Agent with knowledge and passion for helping customers succeed. We will provide the agent with all the necessary training and education in order to obtain high-demand in the IT industry such as customer service & technical support skills.

Job Description:

Technical support via phone & email for domain name, web hosting & email services
Installation & support for SSL certificates
Organizing and executing daily tasks (customer support & problem solving)
Monitoring prompt completion of customer requests
Maintaining high standards for customer satisfaction

Qualifications

Excellent communication skills (written & verbal) in English & Greek
Excellent knowledge of MS Office (Excel, Word) & PC skills.
Able to work in morning, afternoon or evening shifts
Customer centric attitude
Dynamic & kind personality
Team spirit

Responsibilities

Customer service/technical support prior experience
Experience in using Plesk Control panel
Basic knowledge of CRM systems.
Basic knowledge of open-source applications Wordpress, Joomla, etc
Word experience in similar job (support via chat/email/phone) in IT company.
Bachelor degree and English certification
Insightful thinking, willing to work and develop his/her career
High sense of responsibility, consistency & attention to personal data protection management.
Experience in the field (internet, web hosting, ssl certificates).

Become part of our amazing team today! Send us your CV to staff@dnhost.gr

Evmolpidon 23 Athina 11854

1st Level Support Agent

Παροχές

Very competitive salary
14 salaries per year.
Health insurance.
Vacation Bonus.
Christmas bonus.
Easter Bonus.

9:15 - 17:30/5 days a week