1st Level Support Agent 19/9/2022

New Full Time

We are looking for a 1st Level Support Agent with knowledge and passion for helping customers succeed. We will provide the agent with all the necessary training and education in order to obtain high-demand in the IT industry such as customer service & technical support skills.

Job Description:

  • Technical support via phone & email for domain name, web hosting & email services
  • Installation & support for SSL certificates
  • Organizing and executing daily tasks (customer support & problem solving)
  • Maintaining high standards for customer satisfaction

  • Excellent communication skills (written & verbal) in English & Greek
  • Excellent knowledge of MS Office (Excel, Word) & PC skills.
  • Customer centric attitude
  • Dynamic & kind personality
  • Team spirit
  • Good to know in the field (internet, web hosting, ssl certificates).
  • Customer service/technical support.
  • Insightful thinking, willing to work and develop his/her career.
  • High sense of responsibility, consistency & attention to personal data protection management.
1st Level Support Agent
  • Very competitive salary
  • 14 salaries per year.
  • Health insurance.
  • Vacation Bonus.
  • Christmas bonus.
  • Easter Bonus.
  • Continuous training and development opportunities
9:15 - 17:30/5 days a week